Parts, Service & Warehouse Administrator

July 6, 2022

Parts, Service & Warehouse Administrator

Power X Equipment Parts, Lythalls Lane

If you think you have the skills and experience for this role please send your CV  to  stephenj@pxequip.com.

Salary dependent upon experience and qualifications

Closing date for applications is 12.00 p.m. on 20/07/2022

Thank you for your interest in this position

MAIN FUNCTION OF JOB:
This position is the pivotal coordination of the Parts & Service department. The successful candidate will handle the daily work order processes, purchase components and parts, perform data entry and change orders. Answer and direct phone calls and assist the Parts & Service Managers, parts Coordinator and Business Development Manager with managing the administration and also deliver on maintaining the warehouse with packing and receiving. Assist the Technical Engineers when needing parts and service information and maintain parts and service records. Assist with opening of internal and external work orders. Under immediate supervision of the Parts Manager and Business Development Manager. This position will also correspond with fellow employees via phone, email, MS who require parts and service assistance.

Job Responsibilities: Parts and Service
• Assist in creating quotations for customers
• Process quotations to orders as required
• Update sales spreadsheet
• Call customers to progress quotes and ensure they are happy with the service provided
• Support administration on warranty claims as required
• Support the Parts Service Coordinator, Parts Manager and Business Development Manager
as required
• Create job sales orders for service work and support on site engineers as required
• Source items through our supply chain as required
• Raise purchase orders as required
• Assist colleagues with their workload when required
• Use and maintain the Powerscreen Pulse system to inform customers on service etc.
• Receive phone calls from customers and suppliers
• Support our engineers as and when required
• Liaise with Terex via phone or helpdesk to help with technical and stocking issues

Warehouse
• Pack items as instructed by Parts Coordinator, Parts Manager and Business Development Manager
• Arrange shipment of items through our freight forwarders
• Receive deliveries
• Carry out stock checks and counts as required
• Carry out adhoc deliveries when required using a company van
• Ensure the warehouse is kept clean and tidy

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

About You
With proven experience as an administrator, you will also have experience with/in:
• Firm understanding of yours and other responsibilities to Safety, Health and Environmental areas by complying to all United Kingdom and PowerX Equipment policies, rules, and regulations
• Safety conscious
• Self-motivated
• Ability to work alone and within a team
• Ability to work in an environment with constantly changing priorities
• Excellent customer focus
• Highest level of integrity
• Able to work effectively with a range of diverse cultures
• Strong computer skills
• Excellent time management
• Attention to detail
• Communication skills
• Teamwork
• Stress tolerance
• Able to multi-task
• Excellent communication skills, ability to take thorough notes and complete daily reports
• Must have advanced Excel and Word skills
• Strong follow up skills
• Must be energetic and have enthusiasm for learning our product!
• Proactive, self-directed, detailed and organised in order to take lead of any situation

Required Experience
• Minimum 2 years relevant customer service experience
• Background in manufacturing equipment, parts equipment and assembly is preferred but not required
• Procurement, project coordination/administration
• Previous SAP system experience would be well regarded
• Exposure in an administration parts and/or service environment
• Require strong interpersonal and communication skills to build relationships
• Strong general office skills
• Understanding of purchasing and selling principles

Skills
• Able to complete assignments in resourceful and effective ways
• Understands implications of work and makes recommendations for solutions
• Ability to concisely articulate in written format
• Excellent communication skills, both written and verbal

Qualifications
The post holder must have a genuine interest in people and a focus on continuous improvement. The post holder must be self-motivated, being able to work within a team.

Education/Training
• Good education with a minimum of grade C at GCSE English and Mathematics
• Two years customer service or equivalent experience
• Computer proficiency with Microsoft Windows 7 and Microsoft Office 2010 – proficiency in Excel is essential